Telephone: 01892 619719  |   Freephone: 0800 0727799  |  Email: sales@blackcatmusic.co.uk

Delivery Information

***Please note that for orders placed after Tuesday 20th December we cannot guarantee delivery by Christmas.***

The delivery cost for your order is calculated on the total weight of the products ordered and geographic location of the delivery address. The ‘Delivery from:...’ cost stated next to each product is the cost base on ordering one of those products. Orders for multiple products may incur a higher delivery charge. Please note the delivery charges stated apply to mainland UK only; please contact us for delivery prices to offshore islands and Ireland.

Black Cat Music holds a large inventory of stock, and we will endeavour to have all standard products available for despatch. Your order will be despatched as soon as possible, usually within 2-3 days of receipt of your order. Some items may take longer to despatch due to production, but usually within 3-4 days of receipt of your order. Please contact us for further information.

Where available you will be notified of despatch via email, and this email will provide consignment details and delivery information.

Returns

Our products are designed with great care and attention and we hope you will feel the same way about them. However, if for any reason you don’t, please return them to us unused and in the original packaging within one month of payment and we will be happy to exchange or refund the item at the original purchase price, excluding delivery costs. Please note that we are not responsible for return delivery charges other than for incorrect or faulty items.

Assembly

Please note some items such as music stands, carts, instrument racks, staging, conductor equipment and risers require assembly and are delivered ‘flat packed’ as standard.

Legal Statement

Prices displayed are exclusive of VAT, which is charged at the current rate.

Due to our policy of on-going development, specifications of products described on our website may change without notice. We also reserve the right to alter prices without prior notice.

Every reasonable care has been taken to ensure that the reproduction of colours is as accurate as the photographic production process will allow and that the descriptions are accurate.

Black Cat Music is a trading name of British Harlequin plc, company reg. no. 1420396.

Our registered office is: Festival House, 4 Chapman Way, Tunbridge Wells, Kent TN2 3EF. Tel: 01892 619719. Fax: 01892 619123

Terms & Conditions

  • The Educational Discount cannot be used in conjunction with any other special offer.
  • Discounts can be applied to product prices only – they cannot be applied to Delivery or VAT.
  • All discounts are subject to availability
  • Special terms may apply to your order if the products ordered are bespoke or have a high quantity. Please ask for full details.
  • Online purchase orders can only be accepted from State-funded/LEA-funded schools, academies, colleges, universities and county councils
  • All purchase orders are subject to credit account status
  • A £3,000 exc. VAT order limit applies to online purchase orders

Delivery Times

***Please note that for orders placed after Tuesday 20th December we cannot guarantee delivery by Christmas.***

Product availability is shown on the product information page. Items marked "generally available ex stock" will be despatched as soon as possible, but normally within 2-3 days of receipt of your order.

If you order an item marked "generally available within 6 weeks", we will keep you informed of the expected delivery date.